FREQUENTLY ASKED QUESTIONS
Welcome to the Moda HomeGoods FAQ. We've answered some of our most commonly asked questions below to make shopping with us as easy as possible.
ORDERS & SHOPPING
How do I place an order?
You can shop directly through our website and complete your purchase at checkout. You may also visit our showroom for in-store shopping.
If you need help selecting an item or have questions before ordering, contact our team via WhatsApp at (876) 325-3905.
How do I know if an item is in stock?
Product availability will be displayed on the product page where applicable. Some products are available in-store or from our local warehouse, while others may be available for pre-order.
If you're unsure about availability, WhatsApp us before ordering and we'll be happy to assist.
Can I order an item that is sold out?
Certain sold-out items may become available again or may be available for special order. Contact us via WhatsApp to find out whether the item can be restocked or ordered.
PRE-ORDERS
What does "Pre-Order" mean?
A pre-order item is a product that is not currently available for immediate delivery and will be ordered from one of our suppliers.
Pre-ordering allows you to reserve or purchase pieces that are on the way or being sourced specifically for your order.
How long do pre-orders take?
Please allow approximately 2–5 weeks for pre-order items to arrive, depending on the supplier.
International shipping, freight schedules, customs clearance, port processing, weather, public holidays, and other circumstances outside our control may occasionally affect estimated arrival times.
Will I receive updates about my pre-order?
Yes! We want you to know what's happening with your order.
Where information is available, we'll keep you updated throughout the process, from supplier processing and shipment to arrival and final delivery or collection.
Please ensure the phone number, WhatsApp number, and email address provided with your order are correct.
Can I cancel a pre-order?
Pre-orders may generally be cancelled within 24 hours of purchase, provided the order has not already been processed or confirmed with our supplier.
Once the supplier order has been processed or Moda HomeGoods has committed funds toward your order, cancellation restrictions may apply.
Please review our Return, Exchange & Cancellation Policy before purchasing a pre-order item.
DELIVERY & PICKUP
How quickly will I receive an in-stock item?
Items available in-store or at our local warehouse are generally delivered within 1–3 business days after your order is confirmed.
Do you deliver?
Yes. Moda HomeGoods offers delivery options for eligible purchases.
Delivery charges may vary depending on your location, order size, item type, and any special handling requirements.
Do you offer delivery outside Kingston?
Please contact our team with your location and the items you're interested in purchasing. We'll let you know the available delivery options and applicable charges.
Can I pick up my online order?
Where store pickup is available, we'll contact you when your order is ready for collection.
Please wait until you receive confirmation that your order is ready before visiting the store for pickup.
What happens if I'm not available for my delivery?
Please ensure someone is available to receive your order at the agreed delivery time.
If delivery cannot be completed because no one is available or access cannot be provided, your delivery may need to be rescheduled and an additional delivery fee may apply.
FURNITURE & LARGE ITEMS
Should I measure my space before ordering furniture?
Yes, absolutely.
Before purchasing furniture or oversized items, please measure your room as well as all doorways, hallways, elevators, staircases, gates and other access points.
Customers are responsible for ensuring that purchased merchandise can fit into the property and intended space.
Will furniture look exactly like the website photos?
We make every effort to represent our products accurately.
However, colours, fabrics, textures, wood grains, marble patterns, finishes and other details may vary slightly due to lighting, photography, screen settings, manufacturing batches or the natural characteristics of the material.
RETURNS & EXCHANGES
What is your return policy?
Eligible merchandise may generally be returned or exchanged within 7 days of receipt, provided it is unused, unassembled and in its original condition and packaging.
Certain exclusions apply.
Please review our full Return, Exchange & Cancellation Policy before purchasing.
Are sale and clearance items returnable?
Items identified as Final Sale are not eligible for return or exchange for change-of-mind reasons.
This does not affect any rights you may have under applicable law regarding defective or incorrectly supplied merchandise.
What if my item arrives damaged?
Please inspect your merchandise when you receive it.
If you notice visible damage, missing components or receive an incorrect item, contact us as soon as possible and preferably within 24 hours of delivery.
Please send clear photographs or videos of the item and packaging along with your name and order number so our team can review the issue.
PAYMENTS
What payment methods do you accept?
Available payment options will be displayed during checkout.
For assistance with payment for an in-store, special-order or other purchase, please contact our team.
Can I pay a deposit on an item?
Deposits may be available on certain special-order or pre-order merchandise.
Deposit terms can vary depending on the item and supplier. Please confirm the applicable terms with our team before making your deposit.
PRODUCT INFORMATION
Can you help me choose furniture or décor?
Absolutely! Helping you create a beautiful space is part of the Moda experience.
Our team can assist with selecting furniture, rugs, décor, bedding, accessories and coordinating pieces for your space.
For more extensive assistance, ask about our Moda Interiors decorating services.
Do you offer interior decorating services?
Yes. Moda Interiors provides interior decorating and styling services for residential properties, short-term rentals, investment properties and commercial spaces.
Services may include furniture and décor selection, sourcing, styling and complete space transformations depending on your project.
Contact us to discuss your project and receive more information.
CONTACT & SHOWROOM
Where is Moda HomeGoods located?
Visit us at:
Moda HomeGoods
24 Constant Spring Road
Village Plaza, Shop 3U
Kingston, Jamaica
How can I contact Moda HomeGoods?
Phone: (876) 678-0298
WhatsApp: (876) 325-3905
Instagram: @modahomegoods
For the quickest assistance with product availability, orders and pre-orders, message us on WhatsApp.
Can I see products in person before purchasing?
Yes! We welcome you to visit our showroom to browse available furniture, décor, rugs, bedding, accessories and other home essentials.
Please note that some products displayed online may be warehouse, special-order or pre-order items and therefore may not currently be on display in the showroom.
STILL HAVE A QUESTION?
We're here to help.
Contact the Moda HomeGoods team and we'll be happy to assist with your order, product questions, delivery, pre-orders or decorating needs.
WhatsApp: (876) 325-3905
Phone: (876) 678-0298
Instagram: @modahomegoods
Moda HomeGoods
Elevated Living. Curated for You.